The certificate program in Hotel Operations takes a dualistic approach to teaching hospitality operations. The program covers both front desk and housekeeping operations in detail so that students will develop a sophisticated understanding of how guest facing and behind-the-scenes operations work individually, and together, to create satisfying guest experiences.
Key Program Topics
Topics covered include: lodging operations, job titles and duties, moments of truth, revenue management, communication channels, principles of supervision, making an impression, organizational structure, lodging terminology, reservations, rate variance and occupancy, hotel audit, union issues, hotel rating systems, practical quality assurance, front desk functions, housekeeping, quality guest services, coaching, counseling and disciplining.
Why should I take Hotel Operations?
Aspiring hotel operations managers learn one thing very quickly, and that is that they have to learn everything. Successful operations professionals know how each department works; they can work the front desk, revise housekeeping staff plans, and consult with HR and Food and Beverage, all within an hour. This program will give you the knowledge and skills you need to make those rapid transitions, and become an asset to your property.